Return and Cancellation Policy

Return Policy

We want you to feel comfortable and confident when shopping at Riddhi Jewel, that’s why we offer a 7-day return & exchange policy.

 If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 7 days from the delivery date.

 1. To request a return, please write us a mail with details of product and reason for return. with photograph shows unbreak our company logo  to  info@riddhijewel.com and then you can return. Items returned without authorization will not be accepted.

2. The time frame for return & exchange must not exceed 7 days from when the original order was received.

3. All items must be returned in their original condition, with unbreak our company logo, without scratches or signs of wear, and must not be resized or altered in any way.

4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

 

Non-Refundable Items

1. Final Sale items are not refundable it will be only exchangeable the amount points will be credited in your account.

2. You can purchase with the same amount or you can go ahead and purchase with a higher amount and the difference amount you can pay by card etc

3. Personalized items with “engravings” and “photos”, such as rings, necklaces, and bracelets, are non-refundable.

4. Items without jewelry tag company logo seal in original condition or that have been worn, damaged or altered are not refundable and will be returned to the customer at their expense.

 Cancellation Policy

Please refer to below details:

1. Orders can be cancelled any time before shipping by calling at +919602888777 the product after the order is placed. Once the shipment is dispatched done then orders   cannot be cancelled.

2. If the cancellation is made less than 6 hours after the order was placed, there would be no cancellation fee.

3. If the cancellation is made between 12 hours after dispatched, there would be a one-way courier charge.

4. Once the Item is received by us, we will inspect the product and credit the amount of the item returned as via NEFT within 5-7 business days.